We are seeking a motivated and experienced Local Aftersales Service Engineer to join our dynamic team. This role requires a strong understanding of construction machinery.
Key Responsibilities:
- Resolve customer questions regarding correct installation, software usage, calibration, operation and repairing via phone contact or in-field support.
- Sort out common problems from customers and report to the R&D team for analysis and resolution.
- Collect product feedback and new demands in the market for better product improvement.
- Conclude and edit the product manuals, installation notes, FAQ, or public knowledge articles.
- Regularly provide product training courses to dealers.
- Assist the R&D team to do the local test for the new product or function.
- Well execute any other tasks as assigned by the superior.
Qualifications:
- University graduate or equivalent knowledge and experience,major in surveying and mapping engineering or relevant experience is preferred.
- Technical support experience in the construction machinery.
- Good technical background with an understanding of key technical knowledge and ability to deliver complex solutions on-site and effectively demo/present to customers.
- Good communications skills and ability to understand and transfer customer requirements to the team.
- Collaborative work with related teams – Sales, Marketing.
- Proficient in English and Spanish for written and oral communications.
- Strong self-assurance, confidence, enthusiasm, energy, proactive, self-motivated, teamwork skills.
Additional Qualifications:
- Self-standing capability with technical background/experiences.
- Liaison capability with internal teams and customers.