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Aftersales Service Engineer (FJD Trion)

5 open positions

We are seeking a motivated and experienced Local Aftersales Service Engineer to join our dynamic team. This role requires a strong understanding of construction machinery.


Key Responsibilities:

  • Resolve customer questions regarding correct installation, software usage, calibration, operation and repairing via phone contact or in-field support.
  • Sort out common problems from customers and report to the R&D team for analysis and resolution.
  • Collect product feedback and new demands in the market for better product improvement.
  • Conclude and edit the product manuals, installation notes, FAQ, or public knowledge articles.
  • Regularly provide product training courses to dealers.
  • Assist the R&D team to do the local test for the new product or function.
  • Well execute any other tasks as assigned by the superior.


Qualifications:

  • University graduate or equivalent knowledge and experience,major in surveying and mapping engineering or relevant experience is preferred.
  • Technical support experience in the construction machinery.
  • Good technical background with an understanding of key technical knowledge and ability to deliver complex solutions on-site and effectively demo/present to customers.
  • Good communications skills and ability to understand and transfer customer requirements to the team.
  • Collaborative work with related teams – Sales, Marketing.
  • Proficient in English and Spanish for written and oral communications.
  • Strong self-assurance, confidence, enthusiasm, energy, proactive, self-motivated, teamwork skills.


Additional Qualifications:

  • Self-standing capability with technical background/experiences.
  • Liaison capability with internal teams and customers.
--Remote--
Full-Time