- Resolve customer questions regarding correct installation, software usage, calibration, operation and repairing via phone contact or in-field support.
- Sort out common problems from customers and report to the R&D team for analysis and resolution.
- Collect product feedback and new demands in the market for better product improvement.
- Conclude and edit the product manuals, installation notes, FAQ, or public knowledge articles.
- Regularly provide product training courses to dealers.
- Assist the R&D team to do the local test for the new product or function.
- Well execute any other tasks as assigned by the superior.
Your journey starts here
Aftersales Service Engineer (FJD Trion)
Location
Global / Remote
FJDynamics is a robotics company focused on digitalization, automation, and new energy. We are committed to creating practical and affordable robots for the most labor-intensive industries and using our technology to drive AI adoption across sectors for improved productivity and working environment. Today our solutions are widely applied in agriculture, landscaping, construction, surveying, and facility services. As our business expands globally, we are excited to collaborate with partners and clients to create a better future for the world.
We are seeking a motivated and experienced Local FAE to join our dynamic team. This role requires a strong understanding of construction machinery.
Key Responsibilities
Qualifications
- University graduate or equivalent knowledge and experience, major in surveying and mapping engineering or relevant experience is preferred.
- Technical support experience in the construction machinery.
- Good technical background with an understanding of key technical knowledge and ability to deliver complex solutions on-site and effectively demo/present to customers.
- Good communications skills and ability to understand and transfer customer requirements to the team.
- Collaborative work with related teams – AE, Sales, Marketing.
- Proficient in English and Spanish for written and oral communications.
- Strong self-assurance, confidence, enthusiasm, energy, proactive, self-motivated, teamwork skills.
Additional Qualifications
- Self-standing capability with technical background/experiences.
- Liaison capability with internal teams and customers.
